Privacy Policy

1. Information We Collect

1.1 Personal Information

When you visit Avolution Club or use our services, we may collect the following types of personal information:

• Name, email address, and phone number when you make a booking or contact us
• Payment information when you purchase gaming sessions or memberships
• Age verification information to comply with gaming regulations
• Gaming preferences and session history to improve our services
• Emergency contact information for safety purposes

1.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring websites and search terms used

2. How We Use Your Information

2.1 Service Provision

We use your personal information to:

• Process bookings and manage your gaming sessions
• Handle payments and billing for our services
• Provide customer support and respond to your inquiries
• Send booking confirmations and important service updates
• Ensure compliance with age restrictions and safety requirements

2.2 Service Improvement

We analyze usage data to:

• Improve our gaming facilities and services
• Develop new features and offerings
• Optimize website performance and user experience
• Conduct market research and customer satisfaction surveys

3. Legal Basis for Processing

Under the UK Data Protection Act 2018 and GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide gaming services you've requested
• Legitimate Interests: Improving our services, preventing fraud, and ensuring facility security
• Legal Obligation: Compliance with age verification and safety regulations
• Consent: Marketing communications (where you've opted in)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in operating our business:

• Payment processors for secure transaction handling
• Cloud storage providers for data backup and management
• Analytics services to understand website usage patterns
• Customer support platforms to manage inquiries

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Limited access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Staff training on data protection best practices

5.2 Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Customer data: Retained for up to 7 years for accounting and legal purposes
• Marketing data: Retained until you opt out or request deletion
• Website analytics: Anonymized and retained for up to 2 years
• CCTV footage: Retained for up to 30 days for security purposes

6. Your Rights

Under UK data protection laws, you have several rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Ask us to correct any inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (subject to legal requirements)
• Right to Restrict Processing: Ask us to limit how we use your information
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Opt out of certain types of processing, including marketing
• Right to Withdraw Consent: Remove your consent for processing where applicable

To exercise any of these rights, please contact us at [email protected] or call +44 20 7946 0958.

7. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately. Visit ico.org.uk for more information.