Cookie Policy

1. What Are Cookies

Cookies are small text files that are stored on your computer or mobile device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and analyzing how you use our site.

1.1 How Cookies Work

• Cookies are downloaded to your device when you first visit our website
• They contain information that is transferred to your device's hard drive
• On subsequent visits, cookies are sent back to the originating website
• This allows us to recognize your device and remember your preferences
• Cookies cannot access personal files on your device or install malware

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled:

• Session Cookies: Allow you to navigate through our website and use essential features
• Security Cookies: Help us identify and prevent security risks
• Booking System Cookies: Remember your selections when making reservations
• Load Balancing Cookies: Ensure our website loads efficiently

2.2 Performance Cookies

These cookies collect information about how visitors use our website:

• Analytics Cookies: Help us understand which pages are most popular
• Error Tracking: Identify technical issues to improve site performance
• Speed Testing: Monitor page loading times and optimize accordingly
• User Journey Mapping: Analyze how visitors navigate through our site

2.3 Functionality Cookies

These cookies remember your preferences and choices:

• Language Preferences: Remember your preferred language settings
• Font Size: Store accessibility preferences like text size
• Location Services: Remember your location for relevant information
• Previous Bookings: Remember your gaming preferences and history

3. Third-Party Cookies

3.1 Analytics and Marketing

We work with third-party services that may place cookies on your device:

• Google Analytics: Provides website traffic and user behavior analysis
• Social Media Plugins: Enable sharing and social media integration
• Payment Processing: Secure handling of online transactions
• Customer Support: Live chat and help desk functionality
• Marketing Platforms: Track advertising effectiveness and user engagement

3.2 Advertising Cookies

With your consent, we may use advertising cookies to:

• Show you relevant gaming offers and promotions
• Limit the number of times you see the same advertisement
• Measure the effectiveness of our advertising campaigns
• Provide personalized content based on your interests

4. Cookie Duration and Storage

4.1 Session vs Persistent Cookies

We use different types of cookies based on how long they remain on your device:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period or until manually deleted
• Essential Cookies: Typically session-based for security
• Analytics Cookies: Usually stored for 1-2 years
• Marketing Cookies: Stored for varying periods up to 2 years

5. Managing Your Cookie Preferences

5.1 Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Cookies and site permissions
• Mobile Browsers: Similar options available in mobile browser settings

5.2 Cookie Consent Management

Our website provides several options for managing cookies:

• Accept all cookies for the full website experience
• Reject non-essential cookies while keeping functionality
• Customize which types of cookies you want to allow
• Change your preferences at any time through our cookie banner
• Clear existing cookies from your browser manually

6. Impact of Disabling Cookies

6.1 Essential Functions

Disabling certain cookies may affect your experience:

• Booking system may not remember your selections
• You may need to re-enter information on each page
• Some interactive features may not work properly
• Security features may be less effective
• Personalized content and recommendations will be limited

6.2 Alternative Options

If you prefer not to use cookies:

• You can still browse our website and view general information
• Call us directly at +44 20 7946 0958 to make bookings
• Visit us in person at our Shoreditch location
• Use our mobile app which may have different privacy settings

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. When we make changes:

• The updated policy will be posted on this page
• The "Last Updated" date will be revised
• For significant changes, we may notify you via email or website banner
• Continued use of our website implies acceptance of updated terms
• You can always review the current version on our website

8. Contact Us About Cookies

If you have questions about our use of cookies or this Cookie Policy, please contact us:

8.1 Data Protection Rights

For information about your data protection rights and how we handle your personal information, please see our Privacy Policy. You can also contact the Information Commissioner's Office (ICO) if you have concerns about our data practices.